Look, I'm not mad, but I think the way you do business is extremely unprofessional. I understand things get lost in the mail, and I'm -guessing- that's what happened here (I don't know because you haven't even contacted me since shipping what I purchased.) I'm fine with accepting that I lost $5+ because of the postal service, but not owning up to the fact is ridiculous. And deleting my comments and the comments of others is practically lying to your customers, and is -extremely- rude. I know you want sales, but confirming a couple of lost item claims among many satisfied customers is not going to hurt you. It's more likely to make you look like an honest seller, in both good and bad transactions, and it gives people a heads-up before they throw their money at you and receive nothing. This is not reflected by just putting your disclaimer in your journal, -not in the post itself-, and then having only positive feedback all over your journal.
At the very least, you could have sent me a private message. But I guess you can't handle confrontation or problems, even though you have your lost item claimer to back you up.
BUYER BEWARE I purchased in April, and never heard from seller again. After a couple months, she removed any comments that mentioned the buyers hadn't received their items. When I tried posting again to inquire, she blocked me from responding and messaging her. I never received any communication, just censorship.